Privacy and Cookie Policy

Introduction

Venture Tree Services is committed to protecting and respecting the privacy of all those who use our website and our services.

In line with the EU General Data Protection Regulations (GDPR)  it is important to us that our visitors and customers understand what personal data we collect from you and how it will be processed.

What personal data do we collect?

Information provided by you, why we hold it, how we use and where we store it:

  • Enquiries

    • Your name, address and telephone number

    • We hold and use it to respond to your enquiry and conduct a site visit in order to give you a price.

    • It is stored on our emails and our phone or diary.

  • Customers

    • Your Name, address, landline, mobile number. We may ask for your email address if it is useful.

    • We hold and use this data to provide quotations, carry out the job and to send you information about seasonal log availability if you have purchased logs from us before.

    • It is stored on our emails and our phone or diary and accounts.

Information we collect from you:

Cookies

  • Our website uses a cookie control system that allows the user, on their first visit, to allow or disallow the use of non-essential cookies on their computer/device. Cookies are small, harmless files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website.

  • Essential cookies do not require consent as they are necessary to make the site work properly.

  • The following non-essential cookies are used for marketing and analytical purposes and do require consent:

    • WordPress Login cookie – this helps the users who access the back end of our website to make this access easier.

    • Google Analytics Cookies – Collect your IP user address and information about the pages you accessed and how long you stayed on these pages as part of our Google Analytics. Google Analytics does not store, save or collect personal information and provides it to us in an anonymised format (general summary rather than individualised), We use the information to understand how our site is being used and to make improvements in its functionality in the future.

  • If you wish to block the use of cookies on your hard drive, you can select ‘cookie settings’ under the privacy settings in your browser options and add our domain name (www.adventuregraphics.co.uk)

  • For further information, you can read Google’s privacy policy which can be found at http://www.google.com/privacy.html

Who uses your information and do we share your information?

  • Enquiries – The Venture Tree Services Team.

  • Customers – The Venture Tree Services Team, suppliers/deliveries if we require materials and our accountants.

How long do we keep hold of your data?

We need to hold on to our invoices and financial records for at least 7 years.

How do we secure your information?

We take a proactive approach to user privacy and ensure, to the best of our knowledge, that the necessary security steps are taken.

We use antivirus software and generated passwords & secure servers to protect the information we hold.

Our website complies with all UK national laws and requirements for user privacy and uses a Secure Socket Layer (SSL) certificate. For more details please visit https://www.adventuregraphics.co.uk/privacy-policy/

While we do take all applicable technical and organisational measures to safeguard your data it is impossible for us to secure the entire internet it is, therefore, your responsibility to acknowledge this and to understand that the personal details you give to us by your own choice across the internet are transferred at your own risk.

What about our social media platforms?

Our social media engagement is subject to the customs and privacy policies of each social media platform. Social media may have their own tracking cookies in place.

While we take great care to ensure the security and safety of our follower’s personal information it is up to the individual to use the platforms with due care and caution in regard to their own privacy and personal details.

Venture Tree Services will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as telephone or email.

If we use social sharing buttons which help share web content directly from web pages to the social media platform in question, users do so at their own discretion. By default, some social media platforms shorten lengthy URL’s (web addresses) so that they look like this; http://bit.ly/wkDTpk18. These shortened URL’s can be prone to spam and hacking. Venture Tree Services cannot take any liability for damages/implications caused by visiting any shortened links

What are your Data Protection Rights?

Data Request: You may request a copy of the personal data we hold for you free of charge. If you would like a copy of this information, please write to the business address at the bottom of this policy. We will respond to your request within 30 days providing you supply us with appropriate proof of identity.

You may also request to amend/delete the details we hold by contacting us directly at venturetreeservices@gmail.com or using the address at the bottom of the policy.

Questions about this Privacy Policy

It is important to us that our visitors and customers fully understand our privacy policy.  If there is an area you are unsure about, please do not hesitate to contact us and we’ll be happy to talk it through with you.

Updates to this Privacy Policy

We will update this policy in response to legal, technical or business developments.

March 2020 Created by:

Venture Tree Services Ltd,

Langley Brook Farm

London Road

Tamworth

B78 2BP